HSSE 2016 - The 4th International Conference on The Human Side of Service Engineering
Affiliated Conferences in AHFE 2016 – the 7th International Conference on Applied Human Factors and Ergonomics

Human Factors and HCI/UX professionals contribute in many ways to the provision of services to the world. From designing interfaces that people can navigate and succeed with (regardless of cultural background) to assessing how service delays, errors, and mishaps are related to systems interfaces or the user’s expectations or capabilities, we are engaged in almost every dimension related to providing smooth, successful, and memorable service experiences. These services happen in service providing organizations like medical treatment facilities, entertainment venues, transportation systems, government organizations, and hundreds of other service providing sectors of our economy. They involve information systems, service professionals, equipment, and organizational design and management.
HSSE 2016 seeks contributed papers, sessions, and session tracks in the ways in which Human Factors and Ergonomics influence the quality, content, and outcome of the user experience. How does human factors contribute to the delight of the customer or user.
The conference is offering a cash prize for best paper, although presentations that are “slides only” are acceptable.
Contact Louis Freund louis.freund@sjsu.edu and Wojciech Cellary cellary@kti.ue.poznan.pl HSSE 2016 Co-Chairs for further information.
Areas of Interest include, but are not limited to those listed here:

• Adoption of Health Information Technology (HIT)
  
• Aging Society: The Impact of Age on Traditional Service System Constructs
  
• Anthropology in Service Science
  
• Applying service design techniques to Health Care
  
• Co-creating Value
  
• Cognitive Systems modeling of Service Systems
  
• Context-related Service: the Human Aspect of Service Systems
  
• Designing Services for Underserved Populations
  
• Ethics dividend in services: How it may be cultivated, grown and measured
  
• Governance of Service Systems
  
• Human Aspects of Change When Applying Lean Six Sigma Methods and Tools
  
• Human Side of Service Dominant Logic in B2B settings
  
• Human-Computer Interaction and HF in Software Technologies
  
• Service Network Configuration Impacts on Customer Experience
  
• Simulating Employees and Customers in Service Systems
  
• Systems Design and the Customer Experience
  
• Usability and Human Side of Electronic Financial Services
  

AHFEI 2015 Conference edited books with selected, peer-reviewed accepted papers and registered authors published by AHFE International is now available.
The AHFEI 2015 Proceedings and including previous years ones are available to purchase online on digital media or shipping option.

http://ahfe.net/ahfe-2015-extra-conference-proceed2015.html

Paper presentations, 500 words, 1 December 2015
Posters/demonstrations. 300 words, 10 March 2016
Special interest groups, 500 words, 10 March 2016
Tutorials, 300 words, 1 December 2015

Submission guidelines and deadlines posted at: /deadlines.html

AHFE 2016 Submissions Websites:
(New Users? Sign up here): https://cmt.research.microsoft.com/AHFE2016/

1st International Conference on Design for Inclusion

1st international Symposium on Cognitive Computing

1st International Conference on Human Factors in Management

NIOSH eNews, Volume 13 Number 5 (September 2015)
http://www.cdc.gov/niosh/enews/enewsv13n4.html

The Health and Safety Report, the Canadian Centre for Occupational Health and Safety (CCOHS), September 2015..
http://www.ccohs.ca/ccohs/liaison/current.html

Human Factor sand Ergonomics Society Bulletin, Volume 58 | Number 9 | September 2015.
http://www.hfes.org/web/HFESBulletin/September2015Main.html

Ergonomics in Design Special Issue “Combating the Sedentary Workplace” HFES, July, 2015.
http://erg.sagepub.com/content/current

“Brain Network for Observed Social Threat Interactions Revealed,” Neuroscience News, Reuters, September 30, 2015.
http://neurosciencenews.com/negative-social-interaction-neural-network-2787/

“Walking while working may ease muscle pain,” Reuters, September 30, 2015.
http://www.reuters.com/article/2015/09/30/us-walking-muscle-pain-idUSKCN0RU1KK20150930

“A global reference for human genetic variation,” Nature, September 30, 2015.
http://www.nature.com/nature/journal/v526/n7571/full/nature15393.html

"Ergonomically Incorrect', Computer World, Sept 29, 2015.
http://www.computerworld.com/article/2987139/computer-hardware/ergonomically-incorrect.html

“Vital Signs: Pay attention to proper ergonomics for better health and energy levels," The Daily Progress, September 6, 2015.
http://www.dailyprogress.com/lifestyles/vital-signs-pay-attention-to-proper-ergonomics-for-better-health/article_f16bc4c2-532c-11e5-9aa1-87402a6fe8d7.html

“How to blame less and learn more," The Guardian, October 2, 2015.
http://www.theguardian.com/commentisfree/2015/oct/02/blame-learn-mistakes

“Hayes Fuels death: Firm admits breaching health and safety legislation," BBC, September 25, 2015.
http://www.bbc.com/news/uk-northern-ireland-34361175

“What to Wear at Standing Desk," The New York Times, September 15, 2015.
http://www.nytimes.com/2015/09/17/fashion/what-to-wear-at-a-standing-desk.html?ref=topics&_r=0

“How to Use a Standing Desk without Annoying Your Co-Workers," he New York Times, September 15, 2015.
http://www.nytimes.com/2015/09/17/fashion/how-to-use-a-standing-desk-without-annoying-your-co-workers.html?ref=topics

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The Applied Human Factors and Ergonomics International NEWS is a newsletter about Ergonomics and Human Factors topics, the Applied Human Factors and Ergonomics International 2016 conference deadlines and activities, the Applied Human Factors and Ergonomics International 2016 Exhibition, news in the area of Ergonomics and Human Factors, and more. If you have any questions or comments, or if you would like to contribute, please contact the editor, Dr. Abbas Moallem (abbas.moallem@sjsu.edu) for support or other questions please contact (admin@ahfe.org). The opinions that are expressed in this Newsletter are the sole responsibility of its authors and do not represent any institution or company.

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