This is a basic to intermediate course in eye-tracking methodology and will provide an overview of how eye tracking can be a valuable tool for user researchers. Attendees will learn: • The fundamentals of eye-tracking methodology in the field of human factors • How to design a user research study to best utilize eye-tracking technology • How to effectively conduct and moderate an eye-tracking session • How to analyze eye-tracking data to reveal usability and design issues • How to apply eye-tracking results to improve usability & user experience design. The course will feature a diverse mix of presentation materials and participatory activities including eye-tracking visualizations and video clips from past research studies, group and individual exercises, and hands-on experience with an eye tracker. The facilitators has many years of experience with eye tracking and will frequently discuss stories and case studies where eye-tracking research was involved. The first half of the session will provide an overview of eye tracking in the field of user experience research. Participants will work in small groups to design and conduct a user research study under the guidance of the tutorial facilitators. All participants will have an opportunity to gain hands-on experience with the eye tracker. Each group member will experience the role as a participant, moderator, and observer during the eye-tracking study. The second half of the session will begin with a discussion of theories and methods for analyzing the results from an eye-tracking study. Participants will gain an understanding of commonly used information visualizations and techniques used to understand fixation data. The tutorial will conclude with a look forward to how eye tracking will likely be used in user research in the near future, and how it is being combined with other physiological measurements such as EEG and GSR.

Andrew Schall has worked with numerous public and private organizations to use eye tracking as part of their user-centered design process including organizations such as Aflac, Citibank, Fossil, NASA, PBS, Rovio, and U.S. Department of Energy. His eye tracking projects have ranged from understanding how children interact with online multimedia to evaluating advanced library search and retrieval systems. He has pioneered new ways to collect, analyze, and present eye-tracking data. Andrew was formerly the eye tracking guru and trainer at Human Factors International and has conducted his Eye Tracking Bootcamp with several organizations including Comcast and GlaxoSmithKline. He is a frequent presenter on eye tracking, speaking at conferences including Human Computer Interaction International, User Experience Professionals Association, and User Focus. Andrew has over 10 years of experience as a UX researcher and designer and is currently a principal researcher at Key Lime Interactive, a UX research firm in Miami, FL. He received his B.S. in Information Technology & New Media from the Rochester Institute of Technology, and M.S. in Interaction Design & Information Architecture from the University of Baltimore,

Objectives: The goals of this tutorial are to provide HFE designers an overview of compatibility principles relevant to interface design and to illustrate use of the principles in the design of both traditional and recent technologies. Content and Benefits: Cognitive compatibility principles have been highlighted as an area of importance in human-systems integration since the earliest days of HFE. An indication of this importance is that the first article on compatibility effects, by Fitts and Seeger (1953), was included in the book Selected Readings in Human Factors, published by HFES in 1990. Most human factors specialists are aware of the importance of maintaining compatible relations between displays and controls, but they are not familiar with the broad range of cognitive compatibility effects that have been discovered and their implications for interface design. We will illustrate many of the most important compatibility phenomena and explain why they occur. Finally, we will present compatibility guidelines and principles for application to design of traditional and mobile interfaces. Target Audience: This is an introductory tutorial geared toward academicians and practitioners who would like to learn about cognitive compatibility and its applications. No prior background relating to compatibility effects is required because we will set the tutorial within the context of human performance more generally. The tutorial should be of interest to computer scientists, industrial designers, and engineers who want to improve their designs by incorporating compatibility principles.

Drs. Proctor and Vu are authors of the book Stimulus-Response Compatibility Principles: Data, Theory, and Application, published in 2006 by CRC Press. They are leading researchers on compatibility effects and have published many articles highlighting their implications for applied problems.

Robert Proctor is Distinguished Professor of Psychology at Purdue. Dr. Proctor's research focuses on basic and applied aspects of human performance. He has published over 250 research articles and numerous books and book chapters. He was co-editor of the first major book on compatibility, Stimulus-Response Compatibility: An Integrated Perspective, and is also co-author of the text Human Factors in Simple and Complex Systems. He is Fellow of the American Psychological Association, the Human Factors and Ergonomics Society, and the Psychonomic Society.

Kim Vu is Professor of Psychology at California State University, Long Beach. She is Associate Director of the Center for Usability in Design and Accessibility and of the Center for Human Factors in Advanced Aeronautics Technologies. Dr. Vu has over 100 publications in areas relating to human performance, human factors, and human-computer interaction. She is co-editor of the Handbook of Human Factors in Web Design. She is Fellow of Division 21 of the American Psychological Association and the Psychonomic Society.

Objective: End-users are often only involved in later stages of design of technology solutions. At these points (e.g., user tests just before or immediately after deployment), design practice shows that costs associated to changes or refinements of technology are high and time consuming. Contrary to general belief, evidence shows that participatory methods that involve stakeholders in all the stages of the design process do shorten the time, cost of technology solution and aiming at increasing end-user satisfaction. Moreover, participatory methods engage users in the design process making them an active part of the development. The aim of the tutorial is to immerse participants into a real participatory experience of designing technology for all. Content Introductory half-day session on co-design and participatory methods. We perform a group-based activity involving stakeholders when designing technology for end-users. This is accomplished by the creation of different sketches and portrays using props that will respond to identified user needs, represent technology possibilities and bridge the gap between users and designers. The tutorial will stimulate group discussion, constructive criticism and creative reflection. Target audience ICT designers, eHealth/health professionals, patient representatives, industrialists, stakeholders, decision-makers, citizens. Familiarity with the topic is not required.

Santiago Martinez is a postdoctoral research fellow at the centre for eHealth in the University of Agder, Norway. His main research interests are user engineering, designing for users without technology experience, accessibility and eHealth. He earned his PhD’s in Human-Computer Interaction in 2014 at the Abertay University in Scotland, UK. He holds a Master’s of Philosophy, Master’s of Science and Bachelors of Science with Honours in Computer Science from the University of Malaga and University of Seville, both in Spain.

Objective: To create awareness about the need and inform about methods towards safety of patients of Consumer Health Informatics services Content: Health information in online media grows fast. Consumer Health Informatics (ConsHI) nurtures expectations of empowered patients and relief for health care systems in aging societies. ConsHI services treat mild depression and obesity, explore personal risks of inherited diseases etc. However, absolutely beneficial ConsHI services coexist next to hazardous ones. Multiple risks of apparently safe services may reside in the patient. Since ConsHI parallels medical services providers are mandated to follow the medical maxime “above all not to cause harm”. The tutorial uses a categorization of patient generated risks from (1). Where possible it traces identified risks to their causes and introduces methods to either curbe them or to transfer patients to physicians when risks cannot be curbed. We will discuss three core dimensions of risk: • Medical state • Personality • Cognition We will give examples of hard to curbe risks such as unstable (“brittle”) asthma where patients lose the capacity to stage their breathing problems and where some patientsthat rely on subjective self reported severity alone end up in the emergency room. This introduces medical assessment as an obvious core dimension of risk resp. safety. It has the sub-dimensions present medical state, medical history, genetic risk, and exposure to health hazards. Trustworthiness of self reported signs, validity of memorized own and family medical history, overreaction to unwarranted gene scan results and the fast increasing role of home medical devices versus quantifed-self gadgets will be addressed. In medical as well as in personality assessment standardized questionnaires play some role. Validation of instruments presented online that have originally been approved as paper-and-pencil to be presented in thephysician’s office setting is a challenge in its own right. Automatically analyzed patient narratives in social media are gaining ground technically, ethically challenged, though. Patient narratives and questionnaires may also unveil emotions, mental healthiness, attitudes and influence of religious or ideology driven detestation against scientific medicine, sometimes necessitating transfer into face-to-face services. Cognitive assessment is equally hard. Iconic interfaces try to reach the about 40 million functionally illiterate US citizens as well as illiterate citizens world wide. Most services, however, build on and should therefore check health numeracy/literacy, digital literacy, and basic medical knowledge. Presentation of material at user’s individual reading level is but a steps. A lot of common sense not taught in school is also necessary for a considered informed consent and behaviors supportive of one’s health, which calls for sophisticated tests rooted in semiotic exploitation of a domain and its states and actions. Audience: Domain specialist for the healthcare industry responsible for or interested in patient directed services. The level will be basic in medical applications and basic leaning to intermediate in sophistication of safeguarding method. The tutorial builds on the textbook (1), of which chapters 8 and 12 are intensely used and methods and examples from other chapters added where appropriate. Reference (1) Thomas Wetter: Consumer Health Informatics: New Services, Roles and Responsibilities; Heidelberg (Springer) 2015 (eBook) resp 2016 (Hardcover); http://www.springer.com/de/book/9783319195896

Thomas Wetter, MSc (German: Diplom) and PhD (German: Dr. rer. nat) in Mathematics from Aachen Technical University, Germany
1976-1984 Research associate at Aachen Technical University in Biostatistics and Physiology
1984-1996 Researcher at the IBM Heidelberg Scientific Center. Research directions: expert systems, natural language processing, software ergonomics, software quality, voice recognition; international assignments to the IBM labs in Boca Raton (FL) and Austin (TX).
1993 postdoctoral thesis (German: Habilitation) in Computer Science (German: Informatics) from Kaiserslautern University, Germany
1997-now Professor of Medical Informatics at Heidelberg University, Germany. Major research directions: knowledge based decision support, medical informatics in low and middle income countries, consumer health informatics
2002-3 sabbatical at the Universty of Utah, Salt Lake City (UT); 2011 sabbatical at the University of Washington, Seattle (WA); since then affiliate faculty of the dept of biomedical informatics. Associate editor of the International Journal of Medical Informatics
Chairperson of IMIA (International Medical Informatics) WG Consumer Health Informatics
Author of a recent textbook: Thomas Wetter: Consumer Health Informatics: New Services, Roles and Responsibilities; Heidelberg (Springer) 2015 (eBook) resp 2016 (Hardcover)¸ eBook ISBN: 978-3-319-19590-2, hardcover ISBN: 978-3-319-19589-6, doi: 10.1007/978-3-319-19590-2

Heuristic evaluation is a well-known technique that evaluates a design based on its compliance with recognized usability principles. Heuristic evaluations have the benefit of being very efficient and focused (for example, an accessibility evaluation is focused on accessibility problems.) However, most practitioners prefer user-based testing because they have more confidence in the results. Ideally, teams should use both, as effective heuristic evaluations make user-based testing more productive by focusing on hard-to-find problems. But a heuristic evaluation is only as good as the set of heuristics used, and the most popular heuristics are well past their “best buy” dates. Arguably the most popular usability heuristics were devised by Jakob Nielsen and Rolf Molich—in 1990! Considering how rapidly UI design has changed, the relevance and practical value of even 5-year-old heuristics should be suspect. Less popular heuristics are often vague and hard to apply meaningfully (example: “…check whether the user has enough control…” What does that even mean?) This tutorial will consist of two parts. In Part 1, we will quickly review the most well-known usability heuristics, plus a summary of the top design principles recommended by the most popular platforms (iOS, Android, Windows, and Mac). The class will break into three teams (representing desktop, web, and mobile), and devise their own usability heuristics using a structured process. The focus of the results will be on their practical value. At the end of this part, each team will present their results to the class. For Part 2, we will review the ground rules for effective heuristic evaluations, then as apply our newly created heuristics to desktop, web, and mobile designs (at least one for each platform). The tutorial will end with a discussion about the effectiveness of the evaluations and how to further improve the process.

Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. He has been teaching UX design to software professionals since 2003 and has delivered design workshops to an international audience that includes Europe (UK, Ireland, Poland, Greece, Turkey), Asia (India, China), and South America (Argentina). Everett is author of "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication", published by Morgan Kaufmann. While at Microsoft, he was responsible for writing and evangelizing the Windows User Experience Guidelines.

The identification and remediation of human error has taken on many aspects since the field was first given serious thought during WWII. A long-standing belief that the individual is the source of error and the meaningful focus of mitigations is being challenged by the FDA and other standards bodies. This workshop will blend a solid theoretical foundation with practical advice and hands-on exercises to provide attendees with the tools to help their respective organizations address growing pressures to demonstrate they have identified, addressed, and remediated potential and real use error in the design of products and systems. Topics include: • Paradigms of Human Error/Reliability Research and Evaluation – Historical perspective • Traditional tools for assessing hazard (FMEA, FMECA, FTA, WRA, HAZOP) • Relevance in current regulatory environment - overview • Models of human Error – Use Error Analysis o Taxonomies o Swiss cheese o ETTO • Integration of use error analysis into traditional hazard analysis activities • Identifying critical tasks for testing • Applying use error analysis to design decisions (error mitigation) and quality systems requirements • Error mitigation design principles After the course, the attendee should be able to: • institute use error analysis processes into existing regulatory and quality initiatives, • train hazard management teams on the proper assessment of use error analysis, • provide root cause analysis for any activity related to use error (e.g., CAPA, Use FMEA, summative and formative usability testing), and • Direct product design and training.

Dean has provided human factors input to software and hardware development projects for over 18 years; the past 13 applying and directing user-centered activities to deliver safe and easy to use medical devices and associated peripherals. Known as an innovative problem solver and a rigorous researcher, Dean has been awarded design patents and produced several publications; most recently on the consideration of expert level behavior in product design. He has presented at conferences, participated in invited discussion panels, and taught seminars on topics such as initiating a human factors program and robotic system development case studies. He also has received an innovation award for his work in system design of implantable pacemakers. Dean’s strength lies in simultaneously providing user-centered input for optimal design and regulatory submissions. He received an MS in Experimental Cognitive Psychology from New Mexico State University.

Intermediate Level – Designed for Managers, Supervisors, Safety Professionals, JHSC Members Whether it's control room operators or maintenance staff, commercial drivers or emergency responders, nursing teams or factory workers, cumulative fatigue and decreased alertness can result in impaired performance, reduced health, and a significant increase in risk to an organization's stakeholders and operations. Assessing for fatigue and implementing appropriate controls is critical in shift and extended hours operations. This workshop will review the key ingredients behind implementing a successful Fatigue Risk Management System. This half day practical workshop is designed to prepare organizations for their roles and responsibilities in mitigating fatigue, increasing alertness, and maximizing safety and performance of the workers who report to them. Content will include • Consequences of fatigue including risk for human error, safety, performance and the corporate bottom line • Review of legal liabilities and due diligence • Organizational factors that are currently influencing fatigue including shift schedules, work pace, training and commute times, environmental design, and physical and mental job task requirements • Biological factors that influence fatigue including circadian rhythms • Personal factors that influence fatigue including the impact of age, sleep habits and disorders, medications, substance abuse, and other related lifestyle factors • Fatigue impairment and the direct impact on physical and mental work capabilities • Introduction to implementing a Fatigue Risk Management System and gap analysis tool • Review of a fatigue incident trajectory model with emphasis on points of control intervention • Introduction to fatigue risk assessment tools and control strategies including how to assess alertness and monitor/intervene with fatigue related behaviors.

Mike Harnett is a specialist in the integration of macro-ergonomics and human factors within a work system. She has over twenty years experience promoting ergonomic and fatigue management systems within various government agencies and various industry verticals including transportation, construction, manufacturing, oil and gas, petrochemical, mining, hospitality and health care. Mike is a former Regional President for the Association of Canadian Ergonomists and is an active member of several technical groups establishing Canadian standards (CSA) in the fields of safety management, ergonomics, and psychological health and safety. Known for her ability to hold everyone’s attention, she is a sought after technical and keynote conference speaker across North America.

An incremental but strong revolution is taking place on our roads: Vehicles become more and more intelligent, can assist the driver and, as demonstrated in the DARPA challenges, can drive in more and more situations without a driver. Concepts like the Google car, and its European pre-runner, the Cyber Car, indicate that cars will be fully automated and the human will change his role from a driver to a supervisor or even not be a driver anymore, but a passenger who has no responsibility for the driving tasks at all. Other, more realistic concepts foresee partially and highly automated cars with the ability to drive temporarily and in certain situations without a driver, while allowing the driver to drive partially automated or assisted in other situations. The tutorial will at first address the history of assistance and automation, that started in other domains like riding, where intelligent means of transportation have been common for millennia, and aviation, where highly automated vehicles are being operated successfully for over half a century. The design space of assistance and automation is structured related to the ongoing discussion in research and in the regulatory bodies, e.g. ISO, BASt, NHTSA and SAE. The main concepts of human factors like performance, workload, situation awareness, errors, trust and controllability are sketched and related to examples from recent developments like ACC (Adaptive Cruise Control) and newer systems like the highway pilot and traffic jam assistant systems. Side effects like overtrust and skill degradation are described. Finally, the concept of cooperative guidance and control for highly automated driving and its implications are sketched and possible applications are discussed. The tutorial will be a mixture of presentation and discussion, with short interactive parts to demonstrate the dynamic aspects of assistance and automation.

Marcel Baltzer studied Business Administration & Mechanical Engineering at RWTH Aachen and wrote his Diplom thesis at the Institute of Industrial Engineering and Ergonomics at RWTH Aachen University with the subject of “Motivated Energy Management” combining energy technology and motivation aspects of the user into a holistic human-machine system concept. From 2012 to 2015 he worked in the area of balanced human systems integration at the Academic and Research Department Human Systems Integration at RWTH Aachen University and is specialized in the subject of Interaction Mediation, i.e. how interaction between a human and a cooperative automation can be optimized in terms of usability, energy efficiency, comfort, safety and joy of use.
Since 2015 he is project leader and team leader trainee at Fraunhofer FKIE in Wachtberg.

Eugen Altendorf holds a diploma (master’s degree) in mechanical engineering with a major in system dynamics and additionally a bachelor’s degree in communication science, both from RWTH Aachen University. He works as a research associate at the Institute of Industrial Engineering and Ergonmics at RWTH Aachen University. His research topics include automation behavior in cooperative human-machine-systems and the system dynamics in the field of partially and highly automated driving.

Prof. Dr.-Ing. Frank Flemisch studied Aerospace engineering at the University of the Federal Armed Forces Munich, specialized in systems dynamics at the institute of E.D. Dickmanns and Reiner Onken, where he received a Ph.D. on the interplay of assistant systems and visual behavior. As an NRC associate at NASA Langley, he worked on cooperative control of highly automated air vehicles, with the goal to make „flying as easy as driving a car“. From 2004 to 2011, he led a research team on system ergonomics and design of automation for cars and trucks at DLR-ITS Braunschweig (Brunswick). He was a principle investigator / subproject lead in the EU-projects SPARC (Secure propulsion using advanced redundant control), CityMobil (Automated driving in the City), HAVEit (Highly Automated Vehicles – Intelligent Transportation) and interactIVe (accident avoidance by active intervention for Intelligent Vehicles), and member in the BASt group „Legal consequences of vehicle automation“. He is a technical expert in ISO WG 204 (Intelligent Transport Systems). Since 2011 he is a branch head at Fraunhofer FKIE in Wachtberg/Bonn, and is professor for Human Systems Integration at RWTH Aachen University.

This tutorial starts from the overview of Emotional Engineering, The main topics in this tutorial are modularization and the increasing important of process value. Although modularization is getting wide attention these days to cope with the increasing diversification and personalization, we must be careful that there are two kinds of modularization; discretization and digitalization. Discretization is to decrease the number of degree of freedom to facilitate the modeling and analysis. FEM is a typical example of discretization. The other modularization, digitalization, is more focused on attaching meaning. Most ICT transforms analog into digital to convey meaning more clearly. We have to remember music score is such digitalization, although we do not call it digitalization. And words are another form of digitalization. We digitalized analog voice sound to digital form of words to convey our intent more clearly. Such digitalization is coming up in hardware, too, with the emerging material technology. We can put together different attributes into one material as we like so that we can better satisfy our customers more emotionally. The other topic of process value deals with the increasing importance of process values. It is associated with the highest human needs of self actualization, which Maslow pointed out. It becomes increasingly difficult to let our customers recognize the improvements of product quality and to satisfy their increasing diversifying requirements. But if we note process values, it become far easier to customize and personalize our products and what is more important is we can satisfy our customers more emotionally. Customer engagement is one of solutions to make tackling with the problem of personalization easier. Material digitalization and the more focus on process value will open doors to Human Material Communication beyond Human Material Interaction.

Shuichi Fukuda, PhD, University of Tokyo, Japan
Professor Emeritus, Tokyo Metropolitan University, Japan
Former Consulting Professor, Stanford University, USA
Former Visiting Professors at Stanford University, USA, West Virginia University, USA, Cranfield University, UK, Open University of Japan, Osaka University, Japan
Advisor, System Design and Management, Keio University, Japan

Many teams design UIs using the following process: come up with a list of features, determine their users, sketch how to best present those features to the target users, and iterate, iterate, iterate. In fact, this is the process recommended in the iOS Human Interface Guidelines. But is this really the best we can do? The focus of this typical process is the physical placement of features to achieve mechanical usability. Creating a great user experience comes later through refinement and iteration—if at all. A better approach would result in a great UX deliberately rather than accidentally. Enter communication-based design. A user interface is essentially a conversation between users and technology, so focusing on effective human communication (along with user scenarios) as a deliberate first step results in better, more user centered, intuitive design decisions than focusing on feature lists, requirements, and sketching layout. The goal of this tutorial is learn the fundamentals of communication-based design and immediately apply them by designing a simple mobile app. This tutorial is very hands-on, as roughly half of the time is spent on exercises and class discussions. Here is a detailed outline of the tutorial: Introduction • Agenda, goals, design philosophy, and motivation Part 1: A typical story • Real-world example of communication-focused design Part 2: Beyond sketching • Group Exercise 1: How you sketch now? • Summary of effective sketching and prototyping • So, what’s the problem? • Reviewing real examples of sketching • Mechanical usability, and why it falls short Part 3: Scenario- and feature-based design • Review of scenario-based design • Comparing to feature-, task-, and requirements-based design • Reviewing real examples of scenario-based design • Comparing scenarios to user stories and use cases • Intro to tutorial exercise • Team Exercise 1: Design scenarios for your mobile app Part 4: UI as communication • A hypothetical team design situation • A case for making a UI feel like a human conversation • The key question: How would you explain the task in person? • The core principles of communication-focused design • Group Exercises 2 – 4: Communication-based design reviews Part 5: Intuitive task flows • How to make task flows intuitive • What are “main instructions” and how they help • Using main instructions to design task flows • Good and bad examples • Group Exercise 5: Using “main instructions” to improve a design Part 6: A communication-focused design process • Review of typical user-centered design process • How sketching feature layout often falls short • Putting it all together in a communication-based process • Reviewing the process steps Part 7: The design challenge • Team Exercise 2: Have the conversation • Team Exercise 3: Analyze the conversation • Team Exercise 4: Design the main instructions • Team Exercise 5: Now sketch the screens! Part 8: Communication-focused design evaluation • Effective design reviews • Communication-focused design evaluation techniques • Team Exercise 6: Do a communication review of your design.

Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. He has been teaching UX design to software professionals since 2003 and has delivered design workshops to an international audience that includes Europe (UK, Ireland, Poland, Greece, Turkey), Asia (India, China), and South America (Argentina). Everett is author of "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication", published by Morgan Kaufmann. While at Microsoft, he was responsible for writing and evangelizing the Windows User Experience Guidelines.

Objectives: One objective of this tutorial is to provide an overview of fundamental concepts and findings concerning human information processing. Another is to relate contemporary knowledge of human information processing to issues of relevance to HFE. Content: Human-system interaction is fundamentally an information-processing task. The human information-processing approach is based on the idea that human performance, from displayed information to a response, is a function of several distinct processes. The nature of these processes, how they are arranged, and the factors that influence how quickly and accurately a particular process operates, can be discovered through appropriate research methods. Because information-processing analyses are used in HFE in several ways, it is beneficial to be familiar with basics of the approach and specific applications to HFE. Basic facts and theories about information-processing capabilities are taken into consideration when designing interfaces and tasks. The first part of this tutorial will review classic and recent findings on such topics as attention, memory, decision-making, and action selection, and discuss their relevance for HFE. Information-processing methods are used in HFE to conduct empirical studies evaluating the cognitive requirements of various tasks in which a human interacts with a system. The second part of the tutorial will describe developments in empirical methods for studying human information processing, and provide examples of how they can be applied to HFE. Target Audience: This tutorial is geared toward human factors and HFE professionals who do not have much background in human information processing and want to learn about basic principles of human information processing and what they have to offer HFE. It should be of interest to computer scientists, industrial designers, and engineers who want to improve their designs by incorporating information-processing principles.

Kim-Phuong L. Vu is Professor of Psychology at California State University, Long Beach. She is Associate Director of the Center for Usability in Design and Accessibility and of the Center for Human Factors in Advanced Aeronautics Technologies at CSULB. Dr. Vu has over 100 publications in areas relating to human performance, human factors, and human-computer interaction. She is co-author of the book Stimulus-Response Compatibility Principles: Data, Theory, and Application and co-editor of the Handbook of Human Factors in Web Design (2nd ed.). Dr. Vu is a Fellow of the American Psychological Association: Division 21, Applied Experimental and Engineering Psychology.

Robert W. Proctor is Distinguished Professor of Psychological Sciences at Purdue University, with a courtesy appointment in the School of Industrial Engineering. Dr. Proctor teaches courses in Human Factors in Engineering, Human Information Processing, Attention, and Perception and Action. He is faculty advisor of the Purdue Student Chapter of the Human Factors and Ergonomics Society. Dr. Proctor's research focuses on basic and applied aspects of human performance. He has published over 250 articles on human performance and is co-author the books Human Factors in Simple and Complex Systems, Skill Acquisition and Human Performance, Stimulus-Response Compatibility Principles: Data, Theory, and Application, and Attention: Theory and Practice. He is Fellow of the American Psychological Association and the Human Factors and Ergonomics Society.

The tutorial will aim at raising awareness of experts about potential limitations when assessing risks, and will be delivered into two Parts: Part 1: Measurement of the differences among aviation experts when assessing the worst and most credible outcomes and using a risk matrix to assess the risk level of safety events. Part 2: Discussion about the results of Part 1, effects of cognitive biases on expert judgment and possible strategies to minimize such biases. Target audience: Aviation professionals (e.g., experienced pilots and accident investigators) who are (or have been) asked to assess risks of real-events in the frame of a company’s risk management scheme that uses a risk matrix. Tutorial outline: Part 1: a.The instructor will present how risk matrices are used in the aviation industry and some empirical research about the agreement among experts when assessing risks. b.The instructor will provide the audience with 12 Air Safety Reports (ASRs) of a large European airline, the 5x5 risk matrix the company uses and a list of potential outcomes that the airline’s experts assigned to those ASRs. c.The participants will read through the ASRs and based on their knowledge and experience will assign to each ASR the worst and most credible outcome and the risk level. No identification of personal details will be required on the answer sheets. (Break: The answer sheets will be collected by the instructor and statistical calculations will be performed in order to measure the agreement among the attendees. Part 2: a.The results will be presented to the audience and a discussion will follow about the reasons of potential differences. b.The instructor will present some of the cognitive biases that might affect risk decision-making and will suggest strategies for their mitigation.

Nektarios Karanikas is Associate Professor of Safety and Human Factors at the Aviation Academy of the Amsterdam University of Applied Sciences. He was awarded his doctorate in Safety and Quality Management from Middlesex University (UK) and he studied MSc Human Factors and Safety
Assessment in Aeronautics at Cranfield University (UK). He graduated from the Hellenic Air Force Academy as aeronautical engineer, worked for 18 years as military officer at the Hellenic Air Force and resigned in 2014 with the rank of Lt. Colonel. He served in various positions related to maintenance and quality management and accident investigation, and he was lecturer and instructor for safety and human factors. He holds the CEng, PMP and GradIOSH professional qualifications and has been member of various associations including FSF, ISASI, IOSH, EAAP, PMI and IET

In the USA many millions of cases of goods are placed on retail shelves every day. From warehouses and distribution centers where merchandise is collected on pallets and shipped to the back room of stores, where the merchandise is often transferred to carts and then finally from carts to store shelves this labor intense task has changed little over the years. In addition to these tasks the shelves have grown in height and depth, goods are more densely displayed and the cardboard packaging for those goods has become more flimsy. The cost of labor, their benefits and their training are all more expensive. Plus, obesity and aging of the workforce along with demands on those employers to get the work done quickly has never been higher. This fast moving, highly illustrated session deals with ways to implement better manual handling devices throughout the process which can improve the ergonomics, reduce much of this stress on the employee, while increasing their efficiency and productivity. In addition, innovative use of these devices can be the key to leveraging the core LEAN value of eliminating waste.

Mr. Galante is Director of Business Development for Southworth Products, the largest manufacturer in the world of industrial lifting and positioning equipment. He has 46 years of experience in the material handling industry. He has worked with and visited hundreds of facilities to conduct material handling task evaluations. He is largely responsible for and was a principle editor of the Ergonomic Guidelines for Manual Material Handling. This major, internationally recognized publication defines the problems and presents the solutions to solve the No. 1 cause of worker injury in the workplace. He has written articles and been a major contributor to numerous industry publications.

Mr. Galante is the Chairman for the EASE Council (Ergonomics Assist and Systems Equipment) of the MHI (Material Handling Industry).

Lastly, Mr. Galante has conducted numerous symposiums, seminars, tutorials and webinars on the practical application of material handling devices for the improvements of productivity, safety and ergonomics in industry. Including presentations at ASSE conferences, the National Safety Council’s Annual Congress (3 times) National Ergonomics Conference (2 times) Applied Ergonomic Conference (9 times) ProMat and the Modex. He presented at CDC-NIOSH’s WRT Sector Conference in Washington DC. In 2012 he has hosted a nationally attended MMH Workshops in Atlanta, Minneapolis and third MMH Workshop in Chicago.

We all know the design review routine: The design team walks through the design, carefully explaining it screen by screen. They point out that it is early in the process, so they are more interested in the big picture issues than low-level details. Along the way, fellow team members nitpick at the design, focusing on minor details while completely missing any critical usability problems. At some point, someone volunteers to redesign a feature whose problems aren’t yet even fully understood. The boss, a “visual thinker”, points out that she really can’t stand that shade of blue, and that her mom could never use this UI, even though it is targeted at trained specialists. The consensus feedback of “looks great”, while encouraging to hear, is probably quite literal because the mockup does in fact look great visually. What we don’t all know is that the traditional design review process, while popular, is often a waste of time. The designers, who know the design better than anyone, start by explaining how it works—undermining the team’s ability to find usability problems from a fresh perspective. The feedback is often focused on the wrong level of detail. Participants engage in redesign and start debates over details that hardly matter yet. The boss feels obligated to mess with the design to feel like she is doing her job properly. And the mockups are beautiful, which makes it look professional but often results in an emotional, visual reaction—undermining the team’s ability to give the harsh, critical feedback on the important design issues that we so desperately need. In this tutorial, you will learn: o Why traditional design reviews are often ineffective. o How to give and receive effective feedback on a peer level. o How to turn feedback based on personal opinion into something that is objective (and what it means when you can’t). o How to handle vague, confusing feedback. o How to shut down defending, redesigning, and debating. o Why scenario-based reviews result in better feedback (and fewer battles over personal opinion) than feature or screen-based reviews. o Why design review rules are a good idea (along with a sample set). o Why positive feedback is important for effective reviews. o How to manage up, so that your manager helps improve design review effectiveness. The tutorial has several hands-on group- and team-based exercises, include a traditional design walkthrough (to set a baseline), a scenario-based review, a streamlined cognitive walkthrough, a "mad men" stakeholder review, plus an exercise to draft your own design review rules.

Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. He has been teaching UX design to software professionals since 2003 and has delivered design workshops to an international audience that includes Europe (UK, Ireland, Poland, Greece, Turkey), Asia (India, China), and South America (Argentina). Everett is author of "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication", published by Morgan Kaufmann. While at Microsoft, he was responsible for writing and evangelizing the Windows User Experience Guidelines.

The Functional Resonance Analysis Method (FRAM) is a method to functionally model complex socio-technical system. A large body of research indicates this method’s significance to understand how socio-technical systems operate under normal and abnormal conditions, and it has widely been used to analyse accidents and incidents in high hazardous domains such as the aviation (Woltjer & Hollnagel, 2007) and the maritime domain (Praetorius, Lundh, & Lützhöft, 2011). Today’s socio-technical systems are complex and act in uncertain and dynamic environments, where functions are distributed over people, technology and organisations. Systems need to adjust their performance to be able to cope with the complexity of daily operations and meet current demands arising from the context. As these adjustments are based on the availability of resources (e.g. time, manpower) they will always be approximate. Consequently, everyday performance is and needs to be variable to help the system successfully adapt its functioning to the current operational conditions. The FRAM offers a way to identify and analyse system adjustments in terms of functional units and their interactions within variable demands of everyday operation. The tutorial will provide the following: • Background and an introduction to FRAM • Exercises addressing how to identify system functions and their variability • An introduction to the FRAM-model builder, which will lay ground for participants to continue the modelling after the workshop. The tutorial offers a basic introduction into the application of the FRAM, and provides examples for how the method can be used to assess a system’s potential to sustain operation in a variety of situations. The tutorial will be of interest to people involved in accident investigation, risk analysis and safety management as it can help to identify and monitor patterns of variability and adaption in socio-technical systems.

Dr Gesa Praetorius is a Research Associate in the Maritime Risk and System Safety (MaRiSa) research group at World Maritime University(Sweden). Gesa holds an MSc Degree in Cognitive Science and a PhD in Shipping Technology (Maritime Human Factors). Her research focus is Cognitive Systems Engineering, Resilience Engineering and Human-centered Design, which she applies to understand the interplay between human operators, organisational settings and technology in the maritime domain.
Dr Milena Studic is an expert in aviation safety and air traffic management. She has gained experience working with academic, industrial, national and international entities, including the EUROCONTROL, BBA Aviation, UK CAA and ICAO. Dr Studic has made significant contributions to the improvement of the safety of ground handling operations, including the development of new safety regulatory requirements for ground handling operations. Her other areas of expertise include resilience engineering, safety risk management, punctuality performance management and modelling future air travel demand. Dr Studic holds an MSc degree in Air Traffic and Transport Engineering from the Faculty of Transport and Traffic Engineering, University of Belgrade, Serbia, and a PhD at Imperial College London on the topic of airport apron safety. She is working as an advisor to the International Civil Aviation Organisation (ICAO) and is a member of the Royal Aeronautical Society (RAeS).

Objectives: The “human agent” is at the center of all security researches. Some people refer to human agents or users as “weakest link in the security chain”. It is true that user behavior plays a part in many security failures. This, introductory/intermediate course in the human aspect of cyber security will provide an overview of human factors related sciences and technology in the growing field of cyber security. In addition to learning about cyber security, participants will also learn how manage and monitor their own online activities, security, and protect themselves from cyber attacks. Content and benefits The first half of the course will be used to make sure that all participants have a solid understanding of Human factors and human computer interaction in cyber security. The second half of the session will delve into more advanced applications of cyber security and examples of a number of scenarios that might reveal the vulnerability of security and the causes of undesirable user behavior in cyber security. The course will feature presentations, small group activities and discussions to enhance learning. Presentation will examine the following topics: • Fundamental principles and human behavior in cyber security • Human behavior in authentication and access control • Social engineering and human behavior • Trust in human computer interaction • User privacy and data protection • Smart devices, appliances and environment • HCI and cyber security in mobile computing & cloud computing • Healthcare and Security Target Audience Prior knowledge of experience in the field of cyber security is not required, therefore potential beneficiaries of this course may be: • People who are new to the topic of cyber security • People who have some experience with cyber security • Human Factors and HCI professionals with an interest in the field of cyber security • People would like to learn about cyber security on a personal level • Researchers already working in the cyber security areas Dr. Abbas Moallem is an executive director of UX Experts, LLC and an adjunct professor at San Jose State University, California State University, East Bay, where he teaches HCI, human factors and cyber security. Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR and as a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed and Axway for over 11 years. Dr. Moallem has also consulted in a variety of industries in Europe, Canada, and the USA. Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master degree in Biomechanics from the University of Creteil (Paris XI) and a Master degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978. He currently serves as Communication and Exposition Chair of the HCI International and the Applied Human Factors and Ergonomics International conferences.
Dr. Abbas Moallem is an executive director of UX Experts, LLC and an adjunct professor at San Jose State University, California State University, East Bay, where he teaches HCI, human factors and cyber security.

Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR and as a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed and Axway for over 11 years. Dr. Moallem has also consulted in a variety of industries in Europe, Canada, and the USA.

Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master degree in Biomechanics from the University of Creteil (Paris XI) and a Master degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978. He currently serves as Communication and Exposition Chair of the HCI International and the Applied Human Factors and Ergonomics International conferences.

Flexible manufacturing systems and advanced automation technologies are crucial for gaining competitive advantages in global markets, giving manufacturing companies the ability to quickly react to changes in demand or individual customers’ needs. To improve flexibility and agility of manufacturing systems human performance and decision making when planning, executing and optimizing complex production and assembly processes are central elements. This tutorial on human factors and ergonomics in flexible manufacturing systems puts the human-oriented design of work processes into focus. In the first part of the tutorial the basic concepts of flexible work groups and teamwork in manufacturing are introduced and explained. Furthermore, the balanced design of the work organization is explained on the basis of examples from the automotive industry. In the second part of the tutorial the emphasis is put on modeling and optimizing manual work processes with predetermined motion time systems. Furthermore, the acquisition of accurate time data based on work sampling methods is demonstrated. Subject of the third and final part of the tutorial is the ergonomic design of mechanical and sensorimotor forms of human work in flexible manufacturing systems. The basic principles of physiological work design are introduced and explained. Furthermore, biomechanical considerations of load handling are carried out and the risk assessment according to international standards is explained. The tutorial concludes with the presentation of integrated application examples from manufacturing companies.

Christopher M. Schlick was born in Germany on July 1, 1967. He received the M.S. degree (Dipl.-Ing.) in Industrial Engineering from Berlin University of Technology in 1992, Ph.D. degree (Dr.-Ing.) in Mechanical Engineering from Aachen University of Technology in 1999, and the Habilitation degree (Dr.-Ing. habil) also in Mechanical Engineering from Aachen University of Technology in 2004. He worked for industry in 1992 and 1993 as a design engineer. From 1994 to 2000, he joined the Institute of Industrial Engineering and Ergonomics at Aachen University of Technology. From 2000 to 2004 he was the head of department of human–machine systems at the Research Institute for Communication, Information Processing and Ergonomics, Wachtberg, Germany. He is now a full professor of industrial engineering and ergonomics at RWTH Aachen University. He received merits of honor from the Institute of Electrical and Electronics Engineers IEEE, the German Human Factors Society GfA as well as RWTH Aachen University. He is Deputy Director of the Fraunhofer Institute for Communications, Information Processing and Ergonomics, Wachtberg, Germany. His current interests are the design of work systems in manufacturing and service industries.

With this tutorial we will introduce the new practice theory approach to human factors: Core-task design (CTD). CTD approach has recently been published as a book by Morgan &Claypool http://www.morganclaypool.com/doi/abs/10.2200/S00631ED1V01Y201502HCI027?journalCode=hci and it describes the approach to design of work from Human Factors perspective that has been developed at VTT Technical Research Centre of Finland over the passed decades. In the approach work is considered practice, composed of human actors, the physical and social environment, and the tools used for reaching the actors’ objectives. The approach will be presented in the tutorial through an industrial case: the modernization of a nuclear power plant automation system, and the related human-system-interfaces in the control room. The case illustrates the generic design dilemmas that invite one to revisit human factors research methodology: Human Factors should adopt practice as a new unit of analysis and should accept intervention as an inherent feature of its methodology. These suggestions are put into practice in the CTD approach, according to which three general design functions are performed: 1) understand-to generalise (empirical analysis of the work at hand) 2) foresee-the-promise (creation of concepts for future work) 3) intervene-to-develop (participatory development and design of work). These three functions can be completed with different design and HF methods. These will be demonstrated in the tutorial. The methods are aimed at modelling the core task and analysing how the actors actually take the core task features into account in order to achieve balance between potentially conflicting demands in action. CTD utilizes achievements of practice theory in the social sciences to generate a creative synthesis of Cognitive Work Analysis (Vicente 1999), Semiotic Analysis of Pracitce (Peirce), and the Cultural-historical Theory of Activity (Vygotsky, Engeström). Core-task design facilitates dialoque among human-factors experts, design engineers and end users in their joint development of work. The intended audience for the tutorial is students, researchers, and practitioners of human factors, industrial art and design, and instrumentation and control system design.

Paula Savioja, D.Sc.(Tech) acts as a Research Team Leader of "Human Factors in Complex Systems" in Technical Research Centre of Finland. She has conducted human factors research in several safety critical domains during the past 15 years. She is an expert in human factors issues in nuclear power production. Her dissertation in Aalto University labelled "Developing a Systemic Usability Concept to Benefit Control Room Design" was awarded in the Aalto University School of Science among the three best Doctoral Dissertation in the year 2014.

As the world economy continues to change due to globalization, business competition and the advancement of technologies, many industrial companies are pursuing varying talent acquisition strategies. Most professionals, including those majoring in STEM (Science, Technologies, Engineering and Math) disciplines, are thus advised to actively develop their personal career strategies in order to move ahead. This tutorial offers a set of seven strategies to guide the career development of these individuals. Strategies #1 is for anyone seeking advancement in professional work environments to reach the “promotable” stage in their current organizations. The “promotable” stage is described by about 30 requirements (e.g., traits, bench marks and accomplishments), which are commonly expected of promotable employees by most organizations. Understand what these requirements are and find ways to meet them is obviously the right steps to take. It is quite readily anticipated that in many organizations there will be a number of such able contestants waiting at this “promotable” stage for each of those attractive openings. As a consequence, being “promotable” is generally only a necessary but not sufficient condition for someone to get “promoted.” More is needed. The remainder six strategies focus on ways to help the “promotable” candidates to standout. These strategies address a few of additional needs: Strategy #2: Acquiring the “T-shaped” competences of becoming both broad-based and in-depth focused to better prepare for handling high level responsibilities and adding various foundation skills in business essentials, engineering management, and work skills to enhance the quality of work at high levels. Strategy #3: Fine tune skills for Office Politics. Strategy #4: Acquire and demonstrate 21st Century Managerial Skills. Strategy #5: Communicate to build personal networks and promote brand. Strategy #6: Keep abreast with new development in industry, business and global environment. Strategy #7: Practicing innovative leadership to create strategic differentiations and operational excellence to the organization. Specific advice, tips, short cuts and best practices are offered to facilitate the accomplishment of these strategies. Conclusions are included. This tutorial is based on a new book manuscript on the same title, which is to be published by Momentum Press in 2016.

Dr. C. M. Chang has a Ph.D. in engineering and a MBA in business management. He is an Adjunct Professor Emeritus at Department of Industrial and Systems Engineering, State University of New York at Buffalo, Buffalo, New York, USA, where he has taught “Engineering Management” for over 25 years and served, for a brief period of time, as its Director of Service Engineering Master degree program. Before his retirement from Praxair, a fortune 100 company, he received the Special Recognition Award for Technology Leadership in 1992 and was a Business Development Manager in support of Praxair’s China business. He was an Associate Editor for International Journal of Innovation and technology Management for one year. He is currently servicing as the editor of the Collection Series on “Engineering Management” for Momentum Press. His book on “Engineering Management: Challenges in the New Millennium,” published by Prentice Hall in 2005, received the “Best Book Award 2007” from International Association for Management of Technology (IAMOT). Another book of his on “Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” published by John Wiley in 2010, received the “Best Book Award 2011” from IAMOT. In 2014, his book entitled “Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology” was published by Business Expert Press and another one on “Business Fundamentals for Engineering Managers” by Momentum Press. He was awarded five US patents, and published a large number of technical articles in journals and conference proceedings. He is a registered Professional Engineer, has served as President of the Erie-Niagara Chapter of New York State Society of Professional Engineers for one year, and is listed in Who’s Who in America, Who’s Who in American Education, and Who’s Who in the World.

Thai Yoga, known as Ruesidadton (Ascetics twisting) in Thailand (Siam). Thai Yoga involves a series of active stretching exercises, with active Thai massage, integrated with meditation that affect flexibility and relaxation in promoting a sense of well-being. Tutorial includes introducing Thai Yoga: history, definition, physiological effects, principles and techniques, and teaching practical skills. Discussion and demonstration of a typical routine, follow by step-by-step instruction of Thai Yoga. Our aim is to determine that participants can do for their health. On the other hand, therapists can integrate into an existing practice for well-being and can get concept for their work in health education and health promotion. The results of the study showed that the teaching/learning of Thai Yoga enhanced effects of alternative stretching techniques on pain and flexibility. The reflective information provided on-going insights on the effectiveness of teaching/learning activities; thus allowing improvements to therapeutic approaches.

Orawan Buranruk, Assoc.Proffessor, a physical therapist who has joined the Faculty of Associated Medical Sciences, and member of Research Center in Back, Neck, Other Joint Pain and Human Performance (BNOJPH) Khon Kaen University, Thailand. I act as a lecturer at the School of Physical Therapy. My projects background have related in human movement science, ergonomics, mind-body therapies, health care and promotion, and healthy at work. I also would contribute on “The best practice of Thai Yoga approach to work stress prevention and management” for tutorial or demonstration in the programme.

Objectives: The tutorial will present essential concepts of Design, User eXperience and Usability (DUXU). Many functional and attractive user interfaces suffer from poor usability because users do not have a clear understanding of it. This tutorial will increase awareness and understanding of key issues related to the tutorial topic. Participants will learn to identify and avoid the common mistakes and how can enhance user experience. Further, they will learn; • Concepts and issues to understand DUXU. • How these concepts relate to user-interface components. • Practical principles and techniques that are useful in design Content and Benefits: This tutorial is appropriate for people from novice to experienced users. It will begin by evaluating and examining some user interfaces effectiveness and efficiency. We will review essential concepts and relevant exercises of Design, User eXperience and Usability (DUXU) by the course material and generate dialogue. The exercises will include the design and evaluation • This tutorial will discuss how both DUXU and Interfaces are interrelated and essential for design process. Though, both are often overlooked by designers and practitioners. • This tutorial will include both presentations and practical work. • The tutorial will also provide guidelines to create effective Interface Target Audience: The tutorial is designed for anyone from academic researchers to practitioners in the field of HCI/DUXU to explore difference between real-world experiences and the theoretical approaches. Tutorial is appropriate for people from novice to experienced users. Professionals 1. Designers: Interaction, Product, Experience, User-Interface, Information Visualization 2. Evaluators of usability and user-experience 3. Researchers 4. Software Engineers 5. Web Developer.

Prof. Dr Javed Anjum Sheikh
Associate Dean, University of Lahore, Gujrat Campus
PhD (HCI, Computer Science), Middlesex University, UK 2012
MBA (MIS), Adamson University, Philippine, 2002
MSc (Software Development), University of Huddersfield, UK, 2000

Aneela Abbas
Lecturer, University of Gujrat
MS-IT, University of Gujrat, Gujrat 2015
MIT, University of Gujrat, Gujrat, 2012